Support

Contact support

support@letsbuildit.app

Tell us what happened, which device you used, and what you expected to see. Please avoid including a child’s full transcript or other sensitive content unless it is necessary to investigate the problem.

Quick things to try

Before writing in, check that the device is online, reopen the app, and install the latest available update. If a project build failed, use the retry option shown in the app rather than starting the same project repeatedly.

Credits, purchases and project builds

The free plan includes 30 credits every 30 days and can be used without buying a paid plan. Optional monthly plans and top-ups are purchased through Apple. If a credit balance, purchase, refund, restore, or build result looks wrong, include the parent account email and approximate time of the attempt. Do not send account passwords or parent PINs.

Delete your account

Open Parent Settings, choose Account, then choose Delete account. The app shows the consequences and asks for confirmation before deletion begins.

Deleting the account does not cancel an Apple subscription. If a subscription is active, use the Manage Apple subscription option in the app to open Apple’s subscription settings and cancel it before deleting the account.

Deletion signs the account out on every device and removes its kids, projects, credits, and associated application data. See the Privacy Policy for retention and backup-expiry details.

Privacy and legal requests

Privacy questions and data requests: privacy@letsbuildit.app

Legal correspondence: legal@letsbuildit.app

Let’s Build It! by Cann Studios is operated by Michael James Cann, ABN 25 719 492 087.